Terms of Service

Last Updated: March 2, 2026

Welcome to MetaVerse Street Travel. These Terms of Service ("Terms") govern your use of our website and travel services. By accessing our website or using our services, you agree to be bound by these Terms. Please read them carefully.

1. Acceptance of Terms

By using MetaVerse Street Travel's services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our services.

2. Services Description

MetaVerse Street Travel provides travel planning and booking services, including:

  • Individual tour planning and customization
  • Corporate travel management
  • Excursion program coordination
  • Hotel and flight booking services
  • Travel consultation and support

We act as an intermediary between you and travel service providers (hotels, airlines, tour operators, etc.). We are not directly responsible for the services provided by these third parties.

3. Booking and Payment

3.1 Booking Process

When you book travel services through us, you enter into a contract with the relevant service providers. We facilitate this process on your behalf.

3.2 Payment Terms

  • Payment is required according to the terms specified in your booking confirmation
  • We accept major credit cards and other payment methods as specified
  • All payments are processed securely through encrypted payment systems
  • You are responsible for any bank fees or currency conversion charges

3.3 Service Fees

Our service fees are clearly communicated before booking and may include consultation fees, booking fees, and service charges. These fees are non-refundable unless otherwise specified.

4. Cancellations and Refunds

4.1 Cancellation Policy

Cancellation terms vary by service provider and booking type. Specific cancellation policies will be provided at the time of booking. Standard policies include:

  • Cancellations made 30+ days before travel: Subject to service provider terms
  • Cancellations made 15-29 days before travel: May incur penalties
  • Cancellations made less than 14 days before travel: May result in significant penalties or full charge

4.2 Refund Processing

Refunds, when applicable, are processed according to service provider policies and may take 10-15 business days to appear in your account. Our service fees are generally non-refundable.

4.3 Force Majeure

We are not liable for cancellations or changes due to circumstances beyond our control, including natural disasters, political unrest, pandemics, or acts of terrorism. Travel insurance is strongly recommended.

5. Travel Documents and Requirements

5.1 Your Responsibilities

You are responsible for:

  • Ensuring you have valid passports, visas, and travel documents
  • Meeting health requirements and obtaining necessary vaccinations
  • Arriving at departure points with sufficient time
  • Providing accurate personal information for bookings
  • Reviewing all booking confirmations for accuracy

5.2 Our Assistance

While we provide guidance on travel document requirements, ultimate responsibility rests with you. We recommend consulting official government sources for current requirements.

6. Changes to Bookings

Changes to confirmed bookings are subject to availability and may incur fees from service providers and ourselves. We will make reasonable efforts to accommodate change requests but cannot guarantee availability or specific arrangements.

7. Travel Insurance

We strongly recommend purchasing comprehensive travel insurance covering trip cancellation, medical emergencies, lost luggage, and other unforeseen circumstances. We can assist with insurance recommendations but are not responsible for insurance claims or coverage.

8. Liability Limitations

8.1 Service Provider Responsibility

We act as an agent for service providers and are not liable for their acts, omissions, or failures. Claims for issues with accommodations, flights, tours, or other services should be directed to the relevant provider.

8.2 Our Liability

Our liability is limited to the fees you paid directly to us for our services. We are not liable for:

  • Indirect, consequential, or incidental damages
  • Lost profits, enjoyment, or opportunities
  • Damages exceeding the amount you paid for our services
  • Issues arising from your failure to meet travel requirements
  • Acts of service providers or third parties

9. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of MetaVerse Street Travel or its licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our written permission.

10. User Conduct

When using our services, you agree to:

  • Provide accurate and truthful information
  • Not misuse our website or services
  • Not attempt to interfere with website functionality
  • Not engage in fraudulent or illegal activities
  • Treat our staff and partners with respect

11. Privacy and Data Protection

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. Please review our Privacy Policy for detailed information.

12. Communications

By using our services, you consent to receive communications from us regarding your bookings, our services, and promotional offers. You can opt out of marketing communications at any time.

13. Dispute Resolution

13.1 Complaints

If you have a complaint about our services, please contact us promptly. We will make reasonable efforts to resolve issues fairly and quickly.

13.2 Governing Law

These Terms are governed by the laws of the State of New York, United States, without regard to conflict of law principles.

13.3 Arbitration

Any disputes arising from these Terms or our services will be resolved through binding arbitration in New York, NY, except where prohibited by law. You retain the right to seek remedies in small claims court for qualifying disputes.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective when posted on our website with an updated "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the modified Terms.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy and any booking-specific terms, constitute the entire agreement between you and MetaVerse Street Travel regarding our services.

17. Contact Information

For questions about these Terms of Service, please contact us:

MetaVerse Street Travel
123 Business Center, Downtown
New York, NY 10019, USA
Email: info@metaversestreet.com
Phone: +1 (744) 886-1834

18. Acknowledgment

By using our services, you acknowledge that you have read these Terms of Service, understand them, and agree to be bound by them. If you do not agree to these Terms, please do not use our services.